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Terms and Conditions for our click and collect high quality online meat

Click and collect high quality online meat

This website ‘’ is owned and operated by J.B. Wilkinson and Sons (Quality Butchers) Limited. We provide our services and products to you subject to the following legally binding Terms and Conditions. When you visit, shop or contribute content to this website, you accept these Terms and Conditions (“Terms”). Please read them carefully before using the (‘Website’) operated by J.B. Wilkinson and Sons (Quality Butchers) Limited (“us”, “we”, or “our”). Capitalised Terms are defined in these Terms & Conditions. Your access to and use of this Website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use this Website, in addition, by placing an order by telephone, you confirm your unconditional acceptance of these Terms. By accessing or using this Website you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access this Website.

Access to our Website:

We will make all reasonable endeavours to ensure that availability of the Website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for Website access

We grant you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify any portion of it, except with the express written consent of . This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of J.B. Wilkinson and Sons (Quality Butchers) Limited.

Our Contract

No contract exists between you and J.B. Wilkinson and Sons (Quality Butchers) Limited for the sale of any products until We have received and accepted your order and have received payment in full (in cleared funds). Once We have done so, there is a legally binding contract between us. When you place an order to purchase a product from us, we will send you an acknowledgement of your order via email, which will contain the details of your order. Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a legally binding contract is created and any such contract is subject to these Terms. Payment for the products and delivery charges if applicable can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges if applicable are taken at the time we receive your order, once we have checked your card details and stock availability. Produce are subject to availability. In the event that we are unable to supply the produce, we will inform you of this as soon as possible and a full refund will be issued. We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate. The completion of a sale is subject to the customer agreeing to use the produce in accordance with our guidelines, recommendations and use by dates.  Whilst advice may be given via telephone or email, J.B. Wilkinson and Sons (Quality Butchers) Limited cannot be held responsible if you have a reaction to any product, some products may contain nuts or other allergens – it is the customers responsibility to notify us if they are allergic to any specific ingredients.

Product Descriptions and Pricing

The description and price of the products you order will be as shown on our Website at the time you place your order. All prices quoted include VAT at the current rate, where applicable. Product descriptions on the website are provided as a guide only. The majority of products are in stock if shown on the website, however, if due to stock shortage it appears that we are unlikely to be able to provide the product/s within 1 working day of receipt of your order then we will either contact you within the said 1 working day period to agree a revised date for anticipated collection of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund. Every effort is made to ensure that prices shown on our Website are accurate at the time you place your order. If an error is found, We will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If J.B. Wilkinson and Sons (Quality Butchers) Limited does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, We will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.

Returns, Cancellations and Exchange Policy

J.B. Wilkinson and Sons (Quality Butchers) Limited, will refund or exchange all products returned within 1 day of receipt of your order provided there is a valid reason for return, valid reasons include, product ordered was different to that supplied, product was not the correct weight. J.B. Wilkinson and Sons (Quality Butchers) Limited, will refund or exchange all products returned if unopened and subject to completing and signing a refund policy form. Refunds can only be made to the billing details provided when ordering. If you exercise your right of return of products after 1 day of receipt of the order, any returned goods must be in perfect condition and must not have been cooked, cut, or used in any way. If a purchased product has been used or opened, then it will not be eligible for a return, refund of exchange. Any item returned to us must be brought to one of our shops and a valid reason given for the return.


All collections are subject to stock availability. Please note, there may be limited availability for collections on Bank holidays, Saturdays and Sundays & During Christmas. In the event of collection not being possible within 1 day of receiving the order, we will undertake to keep you informed and give you the option to cancel the order and receive full refund of monies paid. If an item is out of stock we will aim to contact you within 1 working day of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

We only offer collection at one of our six shops shown clearly on our website.

We do not currently offer a delivery service.


All credit / debit card data is encryption processed through a secure server via PayPal. J.B. Wilkinson and Sons (Quality Butchers) Limited, do not store any of your credit / debit card details and have no access to your credit / debit card information at any time. All personal data is held in strict confidence, in relation to your business dealings with J.B. Wilkinson and Sons (Quality Butchers) Limited. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 1998.

Secure Payment

We take payment security very seriously and that is why we have implemented rigorous security measures to protect both our Website and your data. We do not store any of your credit card details and have no access to your credit card information at any time. The following security processes and checks are in place on our site to ensure that your details are handled properly and securely.


J.B. Wilkinson and Sons (Quality Butchers) Limited, accepts PayPal as a method of payment for online purchases. Paypal does not disclose your credit card number or bank account details to us, but they do provide us with your name, email address and shipping/billing address to allow us to complete your transaction. Unless you have agreed to it, We do not use this information for any purpose other than to enable PayPal Services. You can find out more about PayPal’s privacy and security policies here:

Genuine Product Guarantee

J.B. Wilkinson and Sons (Quality Butchers) Limited is the official provider of all produce available to purchase on our Website. For your peace of mind, We guarantee that each and every product you purchase is sourced from good quality sources with provenance and is 100% genuine.


If you wish to purchase any product or service made available through the Website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your 3 digit security code and your billing address. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products on the Website. We endeavour to ensure all information, including prices, product images, specifications and availability are correct, accurate and complete at all times. However, we may experience delays in updating information on the Website, because of this, occasionally, product information available on our Website may be mis-priced, described inaccurately, or unavailable. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Any Promotions made available through this Website may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.


When you visit the website or send emails to us, you are communicating with us electronically. We often communicate with you by email and/text, or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights. Upon receipt of emails We will endeavour to reply as quickly as possible, by email, text or telephone call, and usually, within 24 hours (not including weekends and bank holidays). By ordering over the telephone you are acknowledging that you have read and agree to these Terms prior to your call.

Your Account

When you create an account with us, all the information you provide must be accurate, complete, and current at all times. If there are any changes to the information provided when registering, please inform us immediately. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Website. You can access and update the information you have provided to us within the ‘My Account’ section of this website. If you use this Website, you are responsible for safeguarding and maintaining the confidentiality of the password that you use to access this Website and for activities or actions under your password. You agree not to disclose your password to any third party and should take all necessary steps to ensure that your password is kept confidential and secure. You are responsible for restricting access to your computer to prevent unauthorised access to your account. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your password and/or account. You may not use as a username, the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. J.B. Wilkinson and Sons (Quality Butchers) Limited, reserve the right to refuse access to this website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Copyright and Intellectual Property

This Website and its content, features and functionality are and will remain the exclusive property of J.B. Wilkinson and Sons (Quality Butchers) Limited and its licensors. This Website is protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws of both the United Kingdom and foreign countries. Our trademarks and trade dress, and the rights to the design, pictures, logos, photographs and content of this Website are owned by or licensed to J.B. Wilkinson and Sons (Quality Butchers) Limited. They are protected by copyright, trademarks and other intellectual property rights. You may not copy, reproduce, modify, distribute, republish, display, post or transmit information connected to any product or service listed OR any part of this Website, except where expressly granted, with written consent from J.B. Wilkinson and Sons (Quality Butchers) Limited. You may view or print individual pages only for your own personal use.

Links To Other Web Sites

Our Website may contain links to third-party web sites or services that are not owned or controlled by J.B. Wilkinson and Sons (Quality Butchers) Limited. J.B. Wilkinson and Sons (Quality Butchers) Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that J.B. Wilkinson and Sons (Quality Butchers) Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. This may result in the forfeiture and destruction of all information associated with you. Upon termination, your right to use the Website will immediately cease. If you wish to terminate your account, you may simply discontinue using the Website.


You agree to defend, indemnify and hold harmless J.B. Wilkinson and Sons (Quality Butchers) Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Website, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall J.B. Wilkinson and Sons (Quality Butchers) Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Warranty Disclaimer

Your use of this Website is at your sole risk. The Website is provided on an “AS IS” and “AS AVAILABLE” basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to fitness for a particular purpose, non-infringement or course of performance. J.B. Wilkinson and Sons (Quality Butchers) Limited, its subsidiaries, affiliates, and its licensors do not warrant that a) the Website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Website is free of viruses or other harmful components; or d) the results of using the Website will meet your requirements.

Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website, and supersede and replace any prior agreements we might have between us regarding the Website. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of the United Kingdom.


We reserve the right, at our sole discretion, to modify or replace these Terms, make changes to our Website and policies at any time. Any changes to our Terms will take effect when posted on the website and it is your responsibility to read these Terms on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms. If you do not agree to the new Terms, please stop using this Website immediately.

We supply to the catering trade
We supply to the catering trade Get in touch for our daily chilled service